Help

Help & common questions

Quick answers for players and organizers. Still stuck? We're happy to help.

How do I join an event?

Your organizer shares an event code or a QR poster. Scan the QR, or go to the event portal and enter the code, then fill in the short registration form. That registers you for the challenge.

I registered on the website — how do my steps get counted?

After you register you get an app-join code and QR. Install the Wasabi Walk app, then scan that QR (or type the code) to link your phone to your registration. From then on your steps sync automatically.

My steps are not showing up or syncing.

First, make sure you granted the app permission to read steps — Apple Health on iPhone, Health Connect on Android. Open the app so it can sync (it syncs roughly once a day and when you open it), or use “Sync now” from the menu. Today’s steps can take a little while to appear, and the leaderboard uses each day’s confirmed totals.

I am getting a new phone. How do I take my steps with me?

While you still have the old phone, open Menu → Move to a new phone and save the code it shows. On the new phone, tap “Moving from another phone?” on the join screen and enter that code with your event code. Your steps, team, and history come with you, and the old phone stops counting. Give your health app a moment to finish syncing on the new phone before checking your total. No code saved and no old phone? Ask your organizer for a fresh join code.

How are teams decided?

Teams are formed automatically and kept balanced across the groups your organizer chose (for example by office or location), so the contest stays fair. You will see your team in the app once teams are set.

Do I need the app to organize an event?

No. Organizers create and manage events entirely in the web portal — no app required. The app is only for players, so their phones can count steps toward the challenge.

Which phones are supported?

iPhones using Apple Health, and Android phones using Health Connect. Steps come from the health data your phone already records, so there is nothing extra to wear or carry.

How do I leave an event or remove my data?

Open the app menu and choose “Leave event”. You leave your team and stop collecting steps, and the standings recalculate. Steps you already recorded stay in the event result, marked as left, so the results other participants earned do not change retroactively. Once an event has finished you can instead hide it, which clears it from your phone and keeps everything. See the privacy policy for more on data and deletion.

Connecting your step tracker

Wasabi Walk counts steps your phone already records. If the app shows 0 steps or says it can't find a step source, walking through these checks usually fixes the connection.

Android (Health Connect)

Install Health Connect from Google Play if your phone does not have it yet, and keep it updated.
Open Health Connect and check Data and access → Activity → Steps — your steps should be visible there.
If they are not, open your step app (Google Fit, Samsung Health, Fitbit, Garmin, or your phone’s own counter) and allow it to write steps to Health Connect.
In Health Connect, go to App permissions → Wasabi Walk and allow reading Steps.
Return to Wasabi Walk and tap Try again.

iPhone (Apple Health)

Open the Health app and check Browse → Activity → Steps — your steps should be visible there.
If they are not, check Settings → Privacy & Security → Motion & Fitness and turn on Fitness Tracking.
In Settings → Privacy & Security → Health → Wasabi Walk, allow reading Steps.
Return to Wasabi Walk and tap Try again.

Still stuck? Use “Report issue” in the app — it sends us the diagnostics we need to help you.

Didn't find your answer?

Reach out and we'll get back to you. You can also head to the event portal to create or manage an event.